Shipping & Returns

Effective Date: July 31, 2026

At Arkive, we are committed to delivering premium footwear, fragrances, and accessories securely and efficiently, while ensuring complete customer satisfaction. This policy outlines our procedures for shipping, delivery, returns, and refunds. By placing an order with us, you agree to the terms outlined below.

Part 1: Shipping Policy

1.1 Order Processing Time

Standard Processing: All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
High-Demand Releases: During exclusive sneaker drops or peak sale periods, processing times may be extended by up to 3-5 business days due to high volume and rigorous anti-bot verification checks.

1.2 Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We partner with premium logistics providers (such as Blue Dart, Delhivery, and FedEx) to ensure secure delivery.

Standard Domestic Delivery: 3 to 5 business days.
Express Domestic Delivery: 1 to 2 business days (Subject to pin code serviceability).
International Shipping: 7 to 14 business days. Shipping rates vary by destination and will be calculated at checkout.

Please note: Delivery delays can occasionally occur due to extreme weather, carrier disruptions, or high-volume festive seasons. Arkive is not liable for carrier-caused delays.

1.3 Fragrances & HAZMAT Shipping Restrictions

Due to aviation safety regulations, perfumes, colognes, and certain aerosol accessories contain flammable materials (alcohol) and are classified as Hazardous Materials (HAZMAT).

Surface Shipping Only: Fragrances cannot be shipped via air express. They will automatically be routed via standard ground/surface shipping.
Delivery Timelines for Fragrances: Please allow an additional 3-5 transit days for any order containing a fragrance product.
International Restrictions: At this time, we cannot ship liquid fragrances to international destinations or certain remote domestic pin codes.

1.4 Order Tracking and Delivery

Once your order ships, you will receive a tracking number via email and SMS.

Signature Required: To protect against theft, all orders over ₹10,000 (or equivalent local currency) require a direct signature upon delivery.
Failed Deliveries: If a package is returned to our warehouse due to an incorrect shipping address provided by the customer or repeated failed delivery attempts, the customer will be responsible for the re-shipping fees.

1.5 Customs, Duties, and Taxes

Arkive is not responsible for any customs and taxes applied to your international order. All fees imposed during or after shipping (tariffs, taxes, customs clearance fees) are the sole responsibility of the customer.

Part 2: Return & Refund Policy

We want you to be completely satisfied with your purchase. If you need to make a return, our strict verification processes ensure the integrity of our inventory for all customers.

2.1 Return Eligibility Window

We accept return requests initiated within 7 days of the delivery date. After 7 days, unfortunately, we cannot offer you a refund or exchange.

2.2 Strict Condition Requirements

To be eligible for a return, the item must be in the exact condition you received it.

Footwear: Must be 100% unworn, uncreased, and free of any dirt, scuffs, or try-on wear (including the outsoles and insoles). They must be returned in their original, undamaged brand box (e.g., the Nike or Adidas box) with all original tags, extra laces, and tissue paper intact. The brand box cannot be used as the shipping box; it must be placed inside a separate corrugated shipping box.
Fragrances: Due to strict health, safety, and tampering regulations, all perfumes and grooming products must remain unopened, unused, and in their original factory-sealed cellophane wrapper. If the seal is broken or tampered with, the return will be immediately rejected.
Accessories: Must be unworn, unwashed, and have all original tags and protective seals attached.

2.3 Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

Items marked as "Final Sale" or purchased during a clearance event.
Limited-edition "hype" sneaker releases or raffle wins (unless a wrong item was shipped by us).
Gift cards.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

2.4 The Return Process

Initiate Request: Log in to your Arkive account and navigate to "Order History," or email our support team at returns@arkive.com with your Order Number and reason for return.
Approval & Label: If your request meets our policy guidelines, we will approve the return and provide a prepaid shipping label (the cost of which will be deducted from your final refund).
Authentication & Inspection: Once received at our warehouse, all returns undergo a rigorous authentication and condition check. This process takes 3-5 business days.

2.5 Restocking Fees

A standard 10% restocking fee applies to all footwear returns to cover the costs of our authentication, processing, and re-stocking procedures.

If an item is returned and fails our condition inspection (e.g., shoes show signs of wear, or the brand shoe box is taped up or damaged), the return will be rejected. The item will be shipped back to you at your expense, and no refund will be issued.

2.6 Refunds

If your return passes our inspection process, we will initiate a refund to your original method of payment.

You will receive the purchase amount minus the original shipping costs, the return shipping label cost, and the 10% restocking fee.
Please allow up to 5-10 business days for the refund to reflect in your bank account or credit card statement, depending on your card issuer's policies.

2.7 Exchanges

We only replace items if they are defective, damaged upon arrival, or if we shipped the incorrect item. Because our inventory of exclusive footwear fluctuates rapidly, we cannot guarantee direct size exchanges. In such cases, we recommend returning your item for a refund and placing a separate order for the new size.

Contact Us

If you have any questions regarding your shipment, a return, or a refund, please contact our support team at returns@arkive.com.