Help & Support

We're here to assist you

Contact Us

If you need assistance with an order, product inquiries, or any other concerns, our dedicated support team is ready to help.

Email Support support@thearkive.com

We typically reply within 24-48 hours.

Frequently Asked Questions

How do I track my order?
Once your order is shipped, you will receive an email with tracking information. You can also track your order status from your account profile.

Are all your products authentic?
Yes, we provide 100% original products. We serve in apparel, shoes, watches, and accessories, and every single item we offer undergoes a rigorous multi-point inspection process to guarantee its authenticity.

Orders & Shipping

We offer shipping globally. Delivery times vary based on your location and the shipping method selected at checkout. For detailed shipping policies and estimated delivery times, please review our Shipping Policy.

Returns & Exchanges

Arkive accepts returns on eligible items within 14 days of delivery. Items must be unworn, in their original condition, and include all original packaging and tags. For more details on our return process and conditions, please refer to Section 8 of our Terms of Service.